Privacy Policy | Tm Counselling

Introduction

TM Counselling, led by Toyah Marshall, is committed to protecting the privacy of clients and website visitors. This Privacy Policy explains how personal information is collected, used, and safeguarded in accordance with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information Collected
We may collect the following types of personal information:

Contact Information: Name, email address, phone number (for enquiries, session bookings, and communication).
Session Notes and Information: Information provided during counselling sessions, stored securely in line with professional confidentiality guidelines.
Technical Information: IP address, browser type, and pages visited on our website for performance monitoring.

2. Use of Information
TM Counselling uses your personal information to:

Schedule and conduct counselling sessions.
Communicate with you regarding sessions or any enquiries.
Improve the website’s functionality and user experience.

3. Data Storage and Security
Your information is stored securely, with appropriate measures to prevent unauthorised access, alteration, or disclosure. Session notes are kept confidential, and all digital files are protected by secure passwords and encryption where necessary.

4. Data Sharing
TM Counselling does not share your personal information with third parties unless required by law or necessary to prevent harm or ensure safety.

5. Your Rights
Under the Data Protection Act 2018 and GDPR, you have the right to:

Access any personal information held about you.
Request correction of inaccurate information.
Request deletion of your personal information (where legally permitted).
Restrict or object to the processing of your data.

To exercise these rights, please contact Toyah at info@tm-counselling.com or call 07946388674.

6. Data Retention
Personal data is retained only as long as necessary for counselling purposes or as required by law. Counselling records are typically retained for seven years following your last session, after which they are securely deleted.

7. Cookies
Our website may use cookies to enhance user experience and collect anonymised data on website traffic. You can disable cookies through your browser settings, although this may affect some website functionality.

8. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact Toyah Marshall at info@tm-counselling.com or call 07946388674.

Changes to this Privacy Policy
This policy may be updated from time to time. Any changes will be posted on this page and, where appropriate, notified by email.

Effective Date: 29/10/24